Faq


❓ Frequently Asked Questions (FAQ)

1. Where is Aureva based?

Aureva is an online-based beauty and self-care brand. We partner with reliable suppliers like Korealy to ship products worldwide directly to your door.

2. How long does shipping take?

Shipping times vary depending on your location:

  • USA & Europe: 7–15 business days
  • Canada & Australia: 10–20 business days
  • Asia & Middle East: 10–25 business days
  • Rest of the World: 15–30 business days

📦 You’ll receive a tracking number once your order is shipped.

3. Do you offer refunds or returns?

Yes — we offer refunds or replacements for:

  • Damaged or defective items
  • Incorrect items received
  • Lost packages (confirmed by the carrier)

Please report the issue within 7 days of delivery with photo evidence. For more info, check our Refund & Return Policy.

4. What if I entered the wrong shipping address?

Please contact us as soon as possible at support@[yourstorename].com. If your order hasn’t been processed yet, we’ll do our best to update it. Unfortunately, if the package has already shipped, we cannot change the delivery address.

5. What payment methods do you accept?

We accept most major payment methods including:

  • Visa / MasterCard
  • PayPal
  • Apple Pay / Google Pay
  • Shop Pay (if available)

6. Are your products safe for sensitive skin?

Yes, most of our products are designed with gentle, skin-friendly ingredients. However, we always recommend doing a patch test before using any new product — especially if you have sensitive skin.

7. Can I use your facial kits at home with no experience?

Absolutely! Our treatments are designed to be beginner-friendly with simple instructions. You don’t need any professional experience — just follow the steps and enjoy your glow-up at home.

8. How do I track my order?

Once your order is shipped, we’ll send you a tracking number via email. You can also use our Order Tracking Page to check the status at any time.

9. Do you offer worldwide shipping?

Yes! We ship internationally. Some remote locations may take longer to deliver — but we’ll get your order to you wherever you are.

10. Still need help?

No problem — we’re here for you! Contact our support team:

📧 info@aurevacosmetics.com
📞971 525691660

📅 Mon–Fri, 9:00 AM – 6:00 PM (GMT)